M Dastmardi, S Ghazinoory, R Assadifard, A Ebrahimi,
Volume 4, Issue 2 (10-2010)
Abstract
Abstract Bachground and objectives: Improvement of the effectiveness of services is one of the most important strategies in many clinical and research laboratory centers. The increased client satisfaction (researchers or patients), resource development innovation efficacy, continuity of services and income are also the important strategies of these centers. For achieving these strategies, we combined the qualitative and the quantitative approaches to evaluate the effective model based on frameworks of the Balance Scorecard (BSC) and the Laboratory Quality Management Systems (LQMS). Material and Methods: This paper describes the basic steps required for designing and developing of a model for performance measurement in laboratory centers. For model validation, the relationship between the criteria, the strategies and the strategic objectives was evaluated using both the AHP method and the evaluation by the experts. Results: Implementation of the above mentioned model, conducted in one of the largest Laboratory centers, has resulted in a remarkable enhancement in the efficiency (22%), profit (33%), and level of quality of service (27%) and in the clients' satisfaction (4%). Conclusion: This research model is a valuable tool for effective evaluation and continuous improvement of the clinical and research laboratory centers. Applying this model leads to increased resource productivity as well as the clients and community satisfaction from the laboratories services. Key words: Laboratory Centers, Performance Management, Balance Scorecard (BSC), Laboratory Quality Management Systems (LQMS)
Manickam Tamil Selvi , Srinivas Ankanagari,
Volume 13, Issue 1 (1-2019)
Abstract
ABSTRACT
Background and Objectives: Implementing quality management system (QMS) in medical laboratories improves quality of procedures and enhances the staff’s skill development. It prevents frequent inaccuracies in both clinical and laboratory procedures caused by lack of regulatory compliance, safety precautions and inadequate facilities. The purpose of this study is to evaluate effect of implementing QMS based on essential standards NABH (MLP) and NABL (ISO 15189:2012) in a medical laboratory on quality of services.
Methods: Important quality indicators such as external quality assurance services (EQAS), rework, turnaround time (TAT) and feedback were monitored for four months, following implementing the QMS standards in a medical laboratory.
Results: We found that implementation of the QMS program improved the tested indicators of quality. Overall percentage of rework reduced significantly.
Conclusion: Implementation of QMS improves overall quality of laboratory procedures. It significantly reduces laboratory errors and progressively improves quality, efficiency, and outcomes, thus enabling delivery of timely and accurate services for patients.
Keywords: ISO 15189, Quality Assurance, Quality Improvement, Accreditation, Clinical Chemistry, India.